Union Hub
For important information regarding Online Banking, plus other important notices, please see announcements here.
Unity Trust Bank has had a proud and historic relationship with trade unions since our formation in 1984.
The trade unions’ vision was to create a bank that would embrace the philosophy of serving the common good and those founding principles are still at the heart of everything Unity does today.
Unity banks 90% of affiliated trade unions which benefit from specialist relationship managers who understand the ins and outs of how the organisations work.
From step-by-step tutorials to information about what you can expect from banking with us, please use the content below to help manage your account.
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- Hang up and contact us directly on our dedicated fraud number, freephone 0808 196 8420 (open 08:30-17:00 Monday-Friday, excluding Bank Holidays)
- To report fraud out of hours, email us at fraud@unity.co.uk, file a report to Action Fraud or if your business is based in Scotland, contact Police Scotland on 101. Obtaining a Crime Reference Number will help us to help you.
Contacting Unity Trust Bank
- Drop us a secure message through Online Banking or email us@unity.co.uk
- Speak to our dedicated Union Customer Service team on 0345 245 0020 from 09:00 to 17:00, Monday to Friday*
- For all BACs-related queries, submit an online e-payments form.
Help at your fingertips
Banking with Unity Trust Bank
Make changes to your account
Tutorials
Useful customer forms
Running your account
Other Useful Links
*Our Union call centre opening hours are 9am – 5pm, Monday to Friday, excluding bank and public holidays in England or Scotland. Calls may be monitored and recorded for training, quality and security purposes. Calls to this number are charged at your local geographic rate, and calls from mobiles may be higher. Please contact your telephone provider for details.
Our commitment to excellent service
Receiving customer feedback is important to help us continually improve the banking experience and ensure our customers are satisfied with the service we provide.
It’s simple, secure and stress-free to switch to us
If you’re ready to switch your Business Current Account to Unity Trust Bank, we’ll make sure it happens like clockwork. It’s guaranteed to take 7 working days, it’s free, and it’s all taken care of by the Current Account Switch Service.