Service updates and planned maintenance

Upcoming essential maintenance

We will be carrying out essential maintenance to our statements system on Thursday 21 May 2026 between midnight and 3am. Statement services will be unavailable during this time. We apologise for any inconvenience this may cause.

 

Change to account statements

We’re updating the design of our statements to make them clearer, simpler and more transparent for you.

Your statements will continue to arrive in the same way as they do today and will still include all the key information you rely on. There’s nothing you need to do, the new format will be applied automatically for all customers.

This update will apply to all statements and notifications of upcoming charges, whether you receive them digitally or by post.

 

FSCS Protection Limit increasing to £120,000

From 1 December 2025, the Financial Services Compensation Scheme (FSCS) has increased its deposit protection limit from £85,000 to £120,000 per eligible person. The new limit applies to individuals, joint accounts (per person), small businesses, and eligible charities. This means more of your money will be protected.

We’re refreshing our customer information to reflect this change by May 2026. You don’t need to do anything, the new limit automatically took effect from 1 December 2025.