Important update regarding essential maintenance

Due to essential maintenance, customers may experience disruption to Online Banking between 7.30pm and 11.59pm on Tuesday 25 February.

We apologise for any inconvenience this may cause. If you need assistance, please email our Customer Service team at us@unity.co.uk and we will respond during normal office hours.

Important Update regarding Multipay Applications

We are currently experiencing a temporary delay in processing Multipay applications. Our team is working hard to resolve this as quickly as possible and we appreciate your patience during this time.

If you have recently submitted an application, please rest assured that it is in progress, and we will provide updates as soon as we can.

Thank you for your understanding. If you have any urgent queries, please contact our support team.

Bank of England Base Rate Change

Following the Bank of England’s decision to decrease the Bank rate (base rate) from 4.75% to 4.50% on Thursday 6th February 2025, the interest rate on our lending accounts will change from Friday 7th February 2025.

Our Savings products are not directly linked to the base rate. We will write to our customers and update our website if any changes are made.

If you’re experiencing an issue in accessing one of our services and you haven’t received prior communication from us as to why, you may wish to review our frequently asked questions regarding the specific service. Alternatively, you can contact us to report an issue.

If the issue you are experiencing relates to fraud – please visit our Fraud centre.