As part of our commitment to keeping customers safe online, soon we’ll be making some changes to when we ask you to verify your identity. We’ll also be introducing additional features to help you manage your account. We will be writing to you via email to notify you of these changes with tips, guides, and more information on what you can expect from Unity to keep you safe.
These changes will mean that our Online Banking Terms and Conditions will be changing, to find more about these changes view our Online Banking EULA (End User Licence Agreement) here.
If you need to speak to a member of the team, please contact Customer Service on 0345 140 1000 between 9am and 4pm Monday to Friday. Alternatively email us@unity.co.uk and we will respond during office opening hours.
We are aware that a website using the URL unitytrustonline.com has been imitating our brand and website. This website is not associated with Unity Trust Bank and we have taken immediate steps meaning it has now been taken down. Nonetheless, if you believe you have been affected by the cloned site, then please contact us at us@unity.co.uk
You can also find more information on cloned websites on the FCA website
https://www.fca.org.uk/consumers/clone-firms-individuals
Some customers are experiencing technical issues with regards to downloading bank statements for 31 May 2024 through Online Banking and we are currently unable to send out hard copies.
We are working hard to resolve this and thank you for your patience during this time. If you would like to speak to a member of the team, please contact us by email where possible at us@unity.co.uk
We want to make banking with us simple and straightforward.
Here you will find all the information and documents you need to manage your account with ease, from accessing customer forms to updating your business details. Where possible, please self-serve using our online FAQs and tutorials.
Drop us a secure message through Online Banking or email us@unity.co.uk
Speak to our Customer Service team on 0345 140 1000 from 9:00am to 4:00pm, Monday to Friday*
*Our call centre opening hours are 9am – 4pm, Monday to Friday, excluding bank and public holidays in England or Scotland. Calls may be monitored and recorded for training, quality and security purposes. Calls to this number are charged at your local geographic rate, and calls from mobiles may be higher. Please contact your telephone provider for details.
If you’re ready to switch your Business Current Account to Unity Trust Bank, we’ll make sure it happens like clockwork. It’s guaranteed to take 7 working days, it’s free, and it’s all taken care of by the Current Account Switch Service.
