Customer Hub

All the information you need to manage your account

For important information regarding Online Banking, plus other important notices, please see announcements here.

Manage your account

We want to make banking with us simple and straightforward.

Here you will find all the information and documents you need to manage your account with ease, from accessing customer forms to updating your business details. Where possible, please self-serve using our online FAQs and tutorials.

Contacting Unity Trust Bank

Drop us a secure message through Online Banking or email us@unity.co.uk

Speak to our Customer Service team on 0345 140 1000 from 9:00am to 5:00pm, Monday to Friday*

Useful Links

Please be aware that Unity Trust Bank will never ask you to share passwords or PINs as part of standard security questions. If you receive a suspicious call, please:
- Hang up and contact us directly on our dedicated fraud number, freephone 0808 196 8420 (open 8:30am to 5:00pm Monday-Friday, excluding Bank Holidays).
- To report fraud out of hours, email us at fraud@unity.co.uk, file a report to Action Fraud or if your business is based in Scotland, contact Police Scotland on 101. Obtaining a Crime Reference Number will help us to help you.

Useful customer forms

Managing your account online is an easy way to save time and keep track of your finances

Find out more

Make changes to your account

If you need to change your mandate, register for Online Banking or update your details, complete our online form

Find out more

Running your account

Our aim is to make it easy for you to bank with us, we’ve provided tips for running your business bank accounts

Find out more

Update your marketing preferences

At Unity we are committed to respecting and protecting your privacy

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Help at your fingertips

Tutorials

Here you will find some useful tutorials on how to complete common tasks

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FAQs

Got a question? We’ve summarised some of your most frequently asked questions

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Online Banking

Manage your day-to-day banking through our Online Banking service

Find out more

*Our call centre opening hours are 9:00am to 5:00pm, Monday to Friday, excluding bank and public holidays in England or Scotland. Calls may be monitored and recorded for training, quality and security purposes. Calls to this number are charged at your local geographic rate, and calls from mobiles may be higher. Please contact your telephone provider for details.

Our commitment to excellent service

Receiving customer feedback is important to help us continually improve the banking experience and ensure our customers are satisfied with the service we provide.

It’s simple, secure and stress-free to switch to us

If you’re ready to switch your Business Current Account to Unity Trust Bank, we’ll make sure it happens like clockwork. It’s guaranteed to take 7 working days, it’s free, and it’s all taken care of by the Current Account Switch Service.

Switch today