What are cookies?

Cookie are small text files that are stored on your computer or mobile device when you visit a website or use an app. All websites use them. Some cookies, called ‘session’ cookies, are deleted when you close your browser. Others, called ‘persistent’ cookies remain on your computer or device until they expire or are deleted.

Unity Trust Bank uses a combination of session and persistent cookies to:

• Make sure our website works properly
• Ensure your security and privacy when using Internet Banking
• Help us understand how people use our website
• Improve your browsing experience

You can control how cookies are placed on your computer or device via your browser settings. But remember that disabling cookies may restrict your use of our website and/or affect the way it operates. Some cookies cannot be disabled.

We use four different types of cookies:

Necessary

As the name suggest, these are essential, as they enable you to move around Unity Trust Bank’s website and use its features. They also help to keep your Internet Banking session secure.

Performance & tracking cookies

These cookies collect, mostly anonymous, information about how people use our website (for example, IP address, page visits and dwell time). This helps us improve the way our website works. You can disable these cookies in your browser settings.

Hotjar

We use Hotjar, a web analytics service, to understand how visitors interact with our website. This helps us improve the user experience by analysing anonymised data about browsing behaviour, clicks, and scrolling patterns.

Here’s a breakdown of the information Hotjar collects:

Non-personally identifiable information (PII): This includes data like device type, operating system, screen resolution, approximate location (city/region, not exact address), and referring domain.

Website usage data: This includes page views, clicks, scrolling behaviour, and time spent on each page.

Hotjar cookies: Hotjar sets cookies to track user behaviour and remember preferences. These cookies are anonymized and do not contain any personal information. You can find more details about Hotjar cookies Cookies on hotjar.com – Hotjar Documentation

We do not share or sell any data collected through Hotjar with third parties, except for:

Hotjar: This is necessary for the service to function.

Authorised service providers: In limited situations, we may share anonymised data with service providers who help us analyse website usage and improve user experience. However, these providers are contractually obligated to maintain the confidentiality of the data.

Your consent:

By using our website, you consent to the collection and use of data by Hotjar as outlined above. You can opt out of having your browsing activity tracked by Hotjar at any time by visiting Hotjar’s guidance page.

Changes to this policy:

We may update this policy from time to time. We will notify you of any changes by posting the revised policy on our website.

Additional Resources:

Hotjar Privacy Policy: Hotjar – Privacy Policy
Information Commissioner’s Office (ICO) guidance on cookies: Guidance on the use of cookies and similar technologies | ICO

Third party cookies

These cookies are placed on your device by a website from a domain that is not owned by Unity Trust Bank.

Tracking technology in emails

In addition to the cookies on our website, Unity Trust Bank also uses tracking technologies in emails. This is a small file which records how you interact with the email we have sent you. It will record whether you:

• have received the email
• opened the email
• clicked on a link contained in the email
• forwarded or replied to the email
• have unsubscribed from future emails

This information helps us to improve our emails in the future. We will never share this information with a third party.