You will need to share the details of the scam, the account details you sent the money to, and any contact details you have for the scammer.
It will support your claim and help us get the right outcome.
We will review any evidence you have given us, and investigate the scam.
We will contact you to let you know the outcome, or ask for more information.
If you think there has been fraudulent activity on your Unity Trust Bank account, or if you are ever in doubt contact us first using one of the options below, we’re here 24 hours a day, seven days a week:
Once you have done that:
There are many types of fraud, but some of the most common include phishing scams, identity theft, investment scams, and advance-fee scams.
If you have been a victim of fraud that’s affected an account or card you have with us, contact us first using our number or our form here.
Once you have done that:
Here are some general tips:
If you suspect fraud, report it to the authorities immediately. You should contact us to report any suspicious activity on your accounts.
Contact us immediately if your multipay card or cheque book is lost or stolen. See below for how you can do this in several ways, with phone, online and by app available 24 hours a day, 7 days a week.
If your Multipay card is lost or stolen, contact Lloyds directly and the number to contact them is 0345 030 6270. However, any changes to the account you hold with Lloyds are completed via Unity, so your relevant forms are available here.
If someone tricks you into downloading software that gives them control over your device or your bank account, you need to disconnect or end the session immediately. There’s usually a button in the software that lets you do this. If you can’t find one, turn off your device and disconnect your wi-fi. Then contact us immediately.
If you think there has been fraudulent activity on your Unity Trust Bank account, or if you are ever in doubt contact us first using one of the options below, we’re here 24 hours a day, seven days a week:
Once you have done that:
If you have been a victim of fraud that’s affected an account you have with us, contact us first using our number or our form here.
Once you have done that:
Payment scams involve tricking you into sending money to a fraudulent account. They can come in many forms, including phone calls, emails, texts, or even fake websites. A common type of payment scam is Authorized Push Payment (APP) Fraud.
APP Fraud occurs when you’re tricked into authorizing a payment to a fraudulent account. Scammers might impersonate legitimate organisations (like your bank, utility company, or even a friend) and create a sense of urgency or pressure to make a payment. They could also send fake invoices that appear real.
Here are some key tips:
Please contact us on the numbers above to report fraud on your account.
We review each case on an individual basis, so its important for you to tell us everything and keep record of everything that happened leading up to the scam.
It’s really important that you know how to protect you and your organisation against scams – we’ve got everything you need to stay safe on our Protect yourself from fraud and scams page.
If you suspect a scam for any payment made from your Unity Trust Bank account using any service, please contact us.
When paying large amounts, it’s safer to use our standing payments or CHAPS services (charges apply). You can also register for Online Banking to use Faster Payments.
Where appropriate for your organisation, assign at least two people to approve online payments and set up dual authority for signing your cheques. You can set this up by updating your details.
Update your internal procedures so that everyone knows how to act if internal or external fraud is identified, and regularly train staff on fraud prevention measures.
To stay safe when using the internet, install an anti-virus and spyware software. Ensure you keep it up-to-date and regularly updated.