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At Unity, our mission is simple. We want to help create a better society by supporting businesses and organisations that deliver social, economic and environmental impact in their local communities.
We believe that you don’t have to put financial return over social or environmental impact. We believe that they work together. Our double bottom line approach, balancing purpose and profit, drives everything we do.
Our 2025 Impact Report shows how, together with our customers, we made a real difference in the communities across the UK. You can read our report or watch the short video to find out more.
Each year, we produce a report demonstrating the impact our banking has made over the past 12 months. We’ve also created our Impact Toolkit to help our customers understand the impact they’re making and to access resources to help them on their mission.

Receiving customer feedback is important to help us continually improve the banking experience and ensure our customers are satisfied with the service we provide. In January 2026, we were awarded the Institute of Customer Service ServiceMark for consistently high levels of customer satisfaction and service quality, recognition based on independent assessment and real customer feedback.
Here’s what our customers are saying on Trustpilot:
Your eligible savings with Unity Trust Bank are protected up to a total of £120,000 by the Financial Services Compensation Scheme (FSCS), the UK’s deposit guarantee scheme.